Terms and Conditions

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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Cancellations
Once an order has been placed it goes into processing. An order may not be able to be canceled once it is in the process of picking and shipping. If you are placing an order and think there may be a chance that you will need to cancel within a few days of placing the order, please reconsider and make sure you want the item. We are not responsible for and will not cover or reimburse shipping costs on order cancellation requests that have processed or shipped within 1-10 days of the order being placed. If you call or email to request a cancellation of an order within 1-7 days after placing the order, we cannot guarantee it will be canceled. Processing time on most orders is 1-7 business days. Some orders including orders with backordered items and International orders may require additional processing time of 1-5 days. If you cancel an order within this time frame, a minimum fee of $10 or up to 20% may be assessed. If an item is noted as out of stock, an ETA is listed, the item is noted as a pre-order, or the item is listed as unavailable and is requested to be canceled after the order is placed, a minimum $5 fee or 15% of order total may be charged. Pre order items are noted as "pre order" in the stock status on an items page. The fee applied may however be used as a credit on any future order of equal or greater value. Orders that have been backordered or delayed and the customer agrees to wait are considered a pre-order acting as a placeholder for the item you have purchased. We may cancel an order at any time within the above referenced time frame should be choose. If an item is listed as in stock and is in fact backordered, delayed or out of stock due to a manufacturer or InstrumentAlley.com error and a customers wishes to cancel, there are no fees or penalties attached for cancelling the order. The terms listed above regarding the cancellation fees still apply should InstrumentAlley.com cancel the order. All cancellation terms apply to these orders expressed or implied directly through communication with Instrument Alley.

Pre Orders

Items that have an availability listed as "PRE ORDER" are items that are not in stock or are backordered due to manufacturer delay but will be in stock in the future. We allow pre orders of items so customers may reserve a spot on incoming inventory. We do this because many items that are on backorder will sell out before they even arrive. If an ETA is available it will be listed. If the ETA is unknown or not available, only "Pre Order" will be shown as the availability. Please email or call for specific dates. Pre Orders that are placed and subsequently cancelled may incur a cancellation fee so please be sure you are willing to wait for your item to arrive. We have no control over the production and shipment of the items we sell. Although we try to provide as much information as possible on backordered items, ultimately the lead time depends on factories, shipments and allocation of our suppliers/manufacturers.  Items with an availability as "OUT OF STOCK" are items that are not currently available, are on backorder or are discontinued. Orders placed for these items will not ship.


International Orders
- All International items are shipped via UPS or US Postal Service. Customs and brokerage fees may apply.
- International customers are responsible for all of the importation costs associated with their order. We do not charge nor collect any amount in relation to the international shipment. These fees may be charged by the shipping or delivery company.
- We may ask for additional cardholder information on international orders as precautionary measures to counteract fraud. Information can include photo ID, proof of identity, credit card proof of ownership etc.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.instrumentalley.com. The collective work includes works that are licensed to www.instrumentalley.com. Copyright 2003, www.instrumentalley.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.instrumentalley.com. or purchasing www.instrumentalley.com. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.instrumentalley.com. or to purchase www.instrumentalley.com. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.instrumentalley.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Return Policy
If you are not happy with your order, you have options available for returning your item.
  1. 15 DAYS- Return your item within from the delivery date and pay no restocking fee! Returns paid with a credit card or PayPal will be refunded minus a 4% return fee.
  2. 30 DAYS - Return your item within 30 days from the delivery date and pay a 10% restocking fee. Returns paid with a credit card or PayPal will be refunded minus a 4% return fee.
  3. 45 DAYS - Return your item within 45 days from the delivery date and pay a 15% restocking fee.
    Returns paid with a credit card or PayPal will be refunded minus a 4% return fee.

To Qualify, all items being returned must be in new condition with all accessories, manuals, and packing material.
Returns missing items or not returned as new will be accessed a minimum 15% restocking fee or fair market value of the item being returned. This determination is made at our sole discretion and is a fair judgement call should you return your item missing parts, manuals, damaged or broken/in unplayable condition etc... Returns are not accepted on autographed items.

How do I return a product?

Please email returns@InstrumentAlley.com for an RA (return authorization). Please identify why you are returning the item and include your order number. We will respond with further questions or will immediately issue a return authorization number.

Who pays for the return shipping?

You pay the return shipping for items that you are returning. If you would like an exchange or upgrade, we will accommodate you by paying for the shipping of the replacement item if we sent the wrong item or your order was received damaged, otherwise, the customer is responsible for shipping of a new item. Shipping charges on the original order and on the return are not refundable in any circumstance.

  • Shipping charges are non-refundable. All credits will be minus any shipping charge.
  • Items that qualified for free shipping and that are returned will be refunded minus the original shipping rate.


Conditions and Exceptions

Returns cannot be accepted on seconds, overstocks, blems, and open box items.

  • We reserve the right to refuse any return after 45 days whatever the circumstance may be. If you have an issue with your item, the manufacturers warranty will be in place and all returns, repairs and replacements must be handled through the warranty offered by the manufacturer. All manufacturer warranties begin at shipment date, and may be handled through us or the manufacturer, please inquire about product warranties to determine if we will help you service your warranty should you need it.
  • No returns will be accepted without a return authorization number. Returns sent without a RA number will be refused or assessed a minimum 15% restocking fee at our discretion.
  • Packages denied or refused upon delivery may be assessed a 15% minimum restocking fee and refunds will be minus any shipping charges.
  • If you have a return, do not issue a dispute with your credit card company as all disputes will be subject to a $25 plus 5% of total item price chargeback fee.
  • Returns cannot be accepted on seconds, overstocks, blems, used, and product sold as "open box items". We can also not accept returns on personal items like reeds, harmonicas, disposable products, cleaners, lubes, software, DVD and other recordable media.
  • Items returned such as wind instruments that may require sterilization will be charged a $20 fee.

What if my item was damaged?

If you receive an item that is damaged, please email us immediately at help@InstrumentAlley.com We will contact the shipping carrier and have them pick up the item for inspection. Instructions will be sent to you on how to handle a damaged package or item.

  • Any return with out of the ordinary circumstances or *special orders may be subject to up to a minimum 15% restocking fee at our discretion.

*Special orders include items generally not stocked in inventory which will be made known to the customer before shipment. Items that have upgrades installed or added such as capo spikes, pickups, capos, tuning machines and other related parts that are not advertised as an original option on InstrumentAlley.com. These items may not qualify for a return but we are usually able to work with any circumstance. Items that are a "pre order", "factory order" or "special order" are subject to this policy.


Trademarks
All trademarks, service marks and trade names of www.instrumentalley.com used in the site are trademarks or registered trademarks of www.instrumentalley.com


Warranty Disclaimer
This site and the materials and products on this site are provided with warranties if stated. All items not containing information on a warranty may actually have a warranty applied. It is the customers responsiblility to inquire about item warranties. To the fullest extent permissible pursuant to applicable law, www.instrumentalley.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.instrumentalley.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.instrumentalley.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.instrumentalley.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.instrumentalley.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Substitute Items
www.instrumentalley.com in the case of orders containing free items, or items included in the purchase of an instrument such as cables, cases, picks, stands, straps etc., may substitute an item of equal or greater value if the included item is not in stock at the time of purchase. Such items may be returned for the original included product but must be at the buyers expense.

Product Variation, Abnormality or Construction

Many of the products sold on www.instrumentalley.com are pieces that are completely unique by the nature of how they are crafted and the materials they are crafted from. Items including fretted instruments, guitars, ukuleles, violins, mandolins and banjos contain to some degree a unique element, including but not limited to wood grain, pattern, color, finish and construction quality. Each computers display and/or settings may differ from each customer and we are not responsible for variations caused by the varying display settings that may change, alter or portray a finish other than what is shipped and received. By using and purchasing on this site the use agrees that www.instrumentalley.com is not liable for any differences that may arise in relation to product variations that are caused by nature and in the instrument building (construction) process. Items that contain variations or slight abnormalities in craftsmanship or materials are inherent in many of the items we sell. Many items are made overseas and to some degree, regardless of price, small defects, abnormalities or variations in quality may be deemed acceptable and common to the item in question. These variations, abnormalities or defects will be classified and reviewed by www.instrumentalley.com to determine if an item is defective under the manufacturer warranty or the www.instrumentalley.com return policy.

Typographical Errors
In the event that a www.instrumentalley.com product is mistakenly listed at an incorrect price, www.instrumentalley.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.instrumentalley.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.instrumentalley.com shall issue a credit to your credit card account in the amount of the incorrect price. www.instrumentalley.com shall not be bound by incorrect pricing, or description whatever the case may be. Items may vary in color, wood tone, materials and construction from what is advertised. Items not matching the description or images exactly may be sent depending on current stock and current factory specifications.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.instrumentalley.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.instrumentalley.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.instrumentalley.com

Returned Checks/Payment
All returned checks are subject to a $15 return fee. Credit card disputes and/or chargebacks will be subject to a $20 plus 5% of total item price chargeback fee.

Debt Collection
In the event that an amount is owed on an order placed with www.instrumentalley.com, we will pursue collections efforts. Accounts and/or orders that are not paid immediately upon delivery will be termed "past due". Upon reaching this status, all orders not paid for will incur an annual interest charge of 35% or 2.9% monthly. Accounts not collected past 90 days will be forwarded to a collections agency for collection of the debt owed and the account will be assessed a $50 debt collection fee. The original purchase price, along with the fee and interest will be due upon making final payment.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Utah, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.instrumentalley.com products) shall be in the state or federal courts located in Cache County, Utah. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.instrumentalley.com products) must be commenced within one (1) year after the claim or cause of action arises. www.instrumentalley.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Communication, agreements, contracts or offers via phone, email, live chat or any other common mode of communication between www.instrumentalley.com or any of its entities, subsidiaries, employees or third parties acting for or on behalf of www.instrumentalley.com does not, negate supersede, modify or replace these terms as listed. www.instrumentalley.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.instrumentalley.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Reviews posted on the site or other review sites that can be viewed by the public that contain false or misleading claims, libelous, threatening, slanderous, harmful or potentially damaging claims to www.instrumentalley.com or it's affiliated partners, users or owners may be subject to removal and or legal action to remove such offenses. Reviews posted online that deteriorate, excoriate, or damage the reputation or act of business in any way are a breach of these terms and may be subject to legal action. We will not tolerate competitor or customer reviews that are false or damaging.


Participation Disclaimer
www.instrumentalley.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.instrumentalley.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.instrumentalley.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.instrumentalley.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.instrumentalley.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.instrumentalley.com may link to sites operated by third parties. However, even if the third party is affiliated with www.instrumentalley.com www.instrumentalley.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.instrumentalley.com These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.instrumentalley.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Payment Plans
If you are set up on a payment plan for the purchase of an item or items from InstrumentAlley.com you agree to the following terms:
  • InstrumentAlley.com and their associates will set up the payment terms for your order, detailing in an email or over the phone the time-frame for which payment must be made as well as the amounts that you wish to pay. Payments can be made via credit card, money order, check or PayPal.
  • The terms must be adhered to when making payments. If you are not able to make a payment as outlined in the terms, you must contact InstrumentAlley.com immediately. Late payments may result in an interest or cash penalty, not to exceed $20 and/or a cancellation of your order if the delinquent payment exceeds 60 days.
  • Once payment is made in full, the item or items on your order for which you have been making payments will ship immediately.
  • If payment is not made in the time frame laid out in the terms, you may forfeit a percentage of the amount which you have paid. If you cancel an order or fail to make payments, 20% of the collected money will be taken by InstrumentAlley.com as a cancellation fee and the rest will be refunded.
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