InstrumentAlley.com - Your Online Source for Music Gear!

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Return Policy

Our return policy is 15 days from the day your item is received.
All items returned must be in new condition with all accessories, manuals, and packing material.
Returns received meeting our return policy requirements are not charged any sort of restocking fee unless the item was paid for with a credit card. All items returned that were paid for with a credit charged may be assesed a 3% return fee.
Any return with out of the ordinary circumstances or *special orders may be subject to up to a 20% resocking fee at our discretion.
Returns missing items or not returned as new will be accessed a 20% restocking fee.
We reserve the right to refuse returns after 15 days whatever the circumstance may be.
We will not accept returns after 15 days unless it is a warranty issue.
Shipping Charges are non-refundable. All credits will be minus any shipping charge.
All manufacturer warranties begin at shipment date, and will be handled through us.
Please email returns@InstrumentAlley.com for a return authorization number or questions you may have.
No returns will be accepted without a return authorization number.
Returns sent without a RA number will be refused or assessed a 20% restocking fee at our discretion.
Packages denied or refused upon delivery may be assessed a 20% restocking fee and refunds will be minus any shipping charges.
If you have a return, do not issue a dispute with your credit card company as all disputes will be subject to a $20 plus 5% of total item price chargeback fee.
Returns cannot be accepted on seconds, overstocks, blems, and open box items.
Returns can be sent to: Instrument Alley/Returns 862 Majestic Dr.- Logan, UT 84321

*Special orders include items generally not stocked in inventory. Items that have upgrades installed or added such as capo spikes, pickups, capos, tuning machines and other related parts that are not advertised as an original option on InstrumentAlley.com may not qualify for a return.

Canadian and other International Order Terms

All Canadian and International shipments may incure duties, fees, and taxes at the border.
Canadian and International customers ARE responsible for the payment of these fees.
As with many shippers, InstrumentAlley.com is not responsible for the importation charges in your country.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of InstrumentAlley.com. The collective work includes works that are licensed to InstrumentAlley.com. Copyright 2003, InstrumentAlley.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with InstrumentAlley.com or purchasing InstrumentAlley.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with InstrumentAlley.com or to purchase InstrumentAlley.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by InstrumentAlley.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of InstrumentAlley.com used in the site are trademarks or registered trademarks of InstrumentAlley.com

Warranty Disclaimer
This site and the materials and products on this site are provided with warranties if stated. All items not containing informatioin on a warranty may acutally have a warranty applied. It is the customers responsiblility to inquire about item warranties. To the fullest extent permissible pursuant to applicable law, InstrumentAlley.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. InstrumentAlley.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. InstrumentAlley.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
InstrumentAlley.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if InstrumentAlley.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Substitute Items
InstrumentAlley.com in the case of orders containing free items, or items included in the purchase of an instrument such as cables, cases, picks, stands, straps etc., may substitute an item of equal or greater value if the included item is not in stock at the time of purchase. Such items may be returned for the original included product but must be at the buyers expense.

Typographical Errors
In the event that a InstrumentAlley.com product is mistakenly listed at an incorrect price, InstrumentAlley.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. InstrumentAlley.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, InstrumentAlley.com shall issue a credit to your credit card account in the amount of the incorrect price. InstrumentAlley.com shall not be bound by incorrect pricing, or description whatever the case may be.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by InstrumentAlley.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
InstrumentAlley.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to InstrumentAlley.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of InstrumentAlley.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of InstrumentAlley.com products) must be commenced within one (1) year after the claim or cause of action arises. InstrumentAlley.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. InstrumentAlley.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a InstrumentAlley.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
InstrumentAlley.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, InstrumentAlley.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, InstrumentAlley.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to InstrumentAlley.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless InstrumentAlley.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, InstrumentAlley.com may link to sites operated by third parties. However, even if the third party is affiliated with InstrumentAlley.com, InstrumentAlley.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of InstrumentAlley.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, InstrumentAlley.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).