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Our return policy is 15 days from the day your item is received.
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All items returned must be in new condition with all accessories, manuals, and packing material.
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Returns received meeting our return policy requirements are not charged any sort of restocking fee unless the item was paid for with a credit card. All items returned that were paid for with a credit charged may be assesed a 4% return fee.
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Any return with out of the ordinary circumstances or *special orders may be subject to up to a 20% resocking fee at our discretion.
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Returns missing items or not returned as new will be accessed a 20% restocking fee.
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We reserve the right to refuse returns after 15 days whatever the circumstance may be.
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We will not accept returns after 15 days unless it is a warranty issue.
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Shipping Charges are non-refundable. All credits will be minus any shipping charge.
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All manufacturer warranties begin at shipment date, and will be handled through us.
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No returns will be accepted without a return authorization number.
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Returns sent without a RA number will be refused or assessed a 20% restocking fee at our discretion.
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Packages denied or refused upon delivery may be assessed a 20% restocking fee and refunds will be minus any shipping charges.
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If you have a return, do not issue a dispute with your credit card company as all disputes will be subject to a $20 plus 5% of total item price chargeback fee.
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Returns cannot be accepted on seconds, overstocks, blems, and open box items.
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If a return sent to us is damaged in transit we will require the shipper to file a damage claim before any refund or replacement is processed; we will not issue a refund or replacement for any damage claim that is not honored or paid by the shipping company.
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Returns can be sent to: Instrument Alley/Returns 862 Majestic Dr. - Logan, UT 84321
