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How do I return an item?
Return Policy
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Our return policy is 15 days
from the day your item is received.
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All items returned must be in
new condition with all accessories, manuals, and packing material.
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Returns received meeting our
return policy requirements are not charged any sort of restocking fee
unless the item was paid for with a credit card. All items returned that
were paid for with a credit card may be assesed a 4% return fee.
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Returns missing items or not
returned as new will be accessed a 20% restocking fee.
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We reserve the right to refuse
returns after 15 days whatever the circumstance may be.
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We will not accept returns
after 15 days unless it is a warranty issue. -
Items that ship "free" will be
refunded minus the actual shipping cost of the item.
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Shipping Charges
are non-refundable. All credits will be minus any shipping charge.
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All manufacturer warranties
begin at shipment date, and will be handled through us.
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No returns will be accepted
without a return authorization number.
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Returns sent without a RA number
will be refused or assessed a 20% restocking fee at our discretion.
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Packages denied or refused upon
delivery may be assessed a 20% restocking fee and refunds will be minus
any shipping charges.
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If
you have a return, do not issue a dispute with your credit card company
as all disputes will be subject to a $20 plus 5% of total item
price chargeback fee.
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Returns cannot be accepted on seconds, overstocks, blems, and
open box items.
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If a return sent to us is damaged in transit we will require
the shipper to file a damage claim before any refund or replacement is
processed; we will not issue a refund or replacement for any damage
claim that is not honored or paid by the shipping company. - Personal
checks and money orders returned or unpaid will be charged a $10 fee
- Any return with out of the ordinary
circumstances or *special orders may be subject to up to a 20% resocking
fee at our discretion.
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Returns can be sent to:
Instrument Alley/Returns 862 Majestic Dr.- Logan, UT 84321
*Special orders include items generally not stocked in inventory.
Items that have upgrades installed or added such as capo spikes,
pickups, capos, tuning machines and other related parts that are not
advertised as an original option on InstrumentAlley.com may not qualify
for a return.
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