COVID-19 Update: We are OPEN and shipping orders as usual and as quickly as possible during this challenging time. Processing has been delayed by 2-3 days for some items. Thanks for supporting small business!


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Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be authorized when you place your order. The card will be charged when the order ships out. If there are questions about the validity of the cardholders information, the card may be authorized and charged before shipment of your item(s).

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